Privacy Policy

1. Introduction

Joint Education Programs ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://jep.uz) or use our educational consulting services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Data

When you use our services or interact with our website, we may collect the following personal information:

• Identity Information: Full name, date of birth, nationality, passport details
• Contact Information: Email address, phone number, postal address, social media handles
• Educational Information: Academic transcripts, diplomas, certificates, language test scores (IELTS, TOEFL), school/university names
• Financial Information: Payment details, billing address (processed through secure third-party payment processors)
• Preferences: Preferred universities, study destinations, program preferences, budget range

2.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type and screen resolution
• Date and time of visits

2.3 Form Submissions

When you submit forms on our website (consultation requests, webinar registrations, diagnostic assessments, contact forms), we collect all information you provide in those forms. This includes any additional comments, questions, or information you choose to share with us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide educational consulting services, process applications, and communicate with you about your inquiries and applications
• University Applications: To prepare and submit applications to universities on your behalf
• Communication: To send you updates, newsletters, marketing materials, and information about our services (with your consent)
• Customer Support: To respond to your questions, comments, and requests
• Analytics: To understand how users interact with our website and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our website, services, and users from fraud and abuse

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

4. Information Sharing

We may share your information in the following circumstances:

4.1 Educational Institutions

We share your information with universities, colleges, and educational institutions as part of the application process. This is necessary to fulfill our service obligations to you.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Cloud storage providers
• Analytics services
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Your personal data is stored on servers located in [Uzbekistan/specify location]. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze website traffic and performance
• Deliver targeted advertising (with consent)

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

Our website uses the following third-party services:

7.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects anonymous data about your visits to our website. For more information, see Google's Privacy Policy.

7.2 Telegram API

Form submissions may be sent to our team via Telegram Bot API for faster response times. Your submitted information is transmitted securely to our private Telegram channel.

7.3 Google Sheets

Form data may be stored in Google Sheets for record-keeping and processing purposes. This data is stored securely in our Google Workspace account.

7.4 Payment Processors

Payments are processed through secure third-party payment processors. We do not store your complete credit card information on our servers. Payment processors are PCI-DSS compliant.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of any inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

Please note that some of these rights may be limited where we have legitimate grounds to retain your information (e.g., for legal compliance or ongoing services).

9. Children's Privacy

Our services are generally directed toward individuals who are at least 17 years old. We do not knowingly collect personal information from children under 13 without parental consent.

For students between 13 and 18, we require parental or guardian consent before processing their personal information. Parents or guardians may contact us to:

• Review the personal information we have collected about their child
• Request deletion of their child's personal information
• Refuse further collection or use of their child's information

If we discover that we have collected personal information from a child without proper consent, we will take steps to delete that information as quickly as possible.

10. International Data Transfers

As part of our services, your personal information may be transferred to and processed in countries other than your country of residence. This includes transfers to:

• Universities and educational institutions in the UK, Europe, Asia, and other destinations
• Service providers located in various countries
• Cloud servers and data centers

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Data protection agreements with recipients
• Transfers to countries with adequate data protection laws

By using our services, you consent to the transfer of your information to countries outside your country of residence, including countries that may have different data protection rules than your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the updated policy on our website
• Notify you by email for significant changes (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests.